The gentleman I spoke to on the phone started the claim for me in that same morning and email me a form and told me that I have to fill in that form and send back by post. Nationwide Building Society offers customers an annual travel insurance policy as part of its FlexPlus current account. I would like to make a complaint about the service I have been getting from your insurance provider LSG. Full insurance benefits are extended to all family members living at the same address. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Account holders can also access cashback offers from selected retailers. This is the 21st century folks.....and Nationwide expects you to wait 5 days to get funds transfered from your nationwide current account to your nationwide credit card back, come on people, open your eyes. The card arrived in 3 days and no issues with being unable to still access funds. P.D. Every year they change my debit card despite the fact that it is valid for another 4 years. Nationwide Investment Services Corporation, member FINRA. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. I love my Flexaccount. I thought what the hell is this guy on? Your not helping a clinically vulnerable 77 year old member of yours by blocking his account so he cannot use his debit card and making him come to the branch in person to take out cash even though he is at high Risk of Covid 19. I am ever grateful to these banks and the difference between customer care and support is night and day compared to the crooked Nationwide. Nationwide Mutual Insurance Company and Affiliated Companies. Dont let the false advertisements on their website fool you, they try to come across as they are very helpful and that they will assist their customers during "challenging times", having called their "Triage" team and waited over 1 hour on hold, I pleaded with the rep to offer some help to overcome the situation am in, wether that will be 1 month payment holiday on the loan or an increase in overdraft / credit card limit to tie me over just for 1 month and the outcome was, they only offered to change the repayment date on the loan and move it back by upto 14 days like that is going to help!, they do this all year round , nothing new and certainley no additional help during this pandemic. Disgraceful customer service and banking facility. If your phone is valued at say £100 and it is damaged, you would only pay £50 to repair it but that is on top of your fees which add up to £156/year. The monthly price may not be worth it if you don’t travel abroad (beyond the EU) often, only take one or two holidays per year, or have an old or basic mobile. such a bad bank sosososososososo bad no one dare try switch to this bank stay with your bank! Let’s say you’re £500 overdrawn for three weeks out of every four. Products and discounts not available to all persons in all states. Why was I sent the wrong form from LSG team in the first place? Subject to underwriting guidelines, review and approval. The Nationwide FlexDirect account requires a minimum of £1,000 to be paid in each month, and pays 5% AER up to £2,500 held in the account for the first 12 months – after that point, the AER will drop to 1%. Neither account … Find out more: coronavirus news and advice from Which? Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. Why? What kind of service is this?!? Having fallen a victim to Coronavirus was worried about making loan repayments for the upcoming month as I was in self-isolation and on unpaid leave from work. As you can see, the customer service is shocking, rude, incompetent staff even at the highest level, you can not even get through to a manager or to the complaints team, instead they take your number and you'd be lucky to ever recieve a call back from the complaints department. Read Speedway's review of the Nationwide Basic FlexAccount, 7 of 8 Nationwide Basic FlexAccount reviews, & compare with other Bank Accounts at Review Centre. Lydia from nationwide customer services is the only person who is trying to help me calling me everyday and emailing back and fourth for me. Nationwide, Nationwide N & Eagle, and Nationwide Is On Your Side are service marks of Nationwide Mutual Insurance Company. Honestly cant believe how hard it is to remove a name from a joint account. Here's what you get with FlexAccount No monthly account fee After realising my mistake, I found there is no option to transfer money back from your credit card to your current account. Ive spent an hour on hold, been hung up on, logged a complaint and sill got nowhere. Normally, the idea of moving from a free current account to one that charges a monthly fee would be a non-starter for me. Will I make use of all of the insurance benefits included in the packaged offering? Written on: 08/03/2008 by maddog08 (2 reviews written) I have nothing but praise for the way the Nationwide Basic FlexAccount treats you. The phone insurance was an absolute joke. !, I then told him the reason for my call to which he replied to transfer money back from credit card to current account would take 5 days to process..... and as i questioned why so long, he replied, you made the mistake what do you want us to about it? Thanks a bunch. THE WORST BANK EVER!!!!! The current APY is 0.81%. By the way, I also had a loan with YB and Post office and having spoke to their financial care team, they both provided a month payment holiday to assist me during the crisis which has meant reduced income. Read our member's Nationwide FlexAccount reviews and feedback. Free banking text message alerts and paperless communications included. Nationwide acts as an intermediary for the insurance products provided with the Nationwide FlexPlus Current Account. Nationwide Investment Services Corporation, member FINRA. Not all Nationwide affiliated companies are mutual companies, and not all Nationwide members are insured by a mutual company. Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. Producing the cards costs money, posting it costs money my money and why? I have transferred to a Nationwide Flex account and the transition was far from smooth. The Nationwide Flex current account charges £10 a month and includes annual travel insurance, mobile phone insurance, UK & European breakdown cover and a 12 month warranty extension on electrical goods. Everything You Need to Know About Barclays Overdraft, Revealed: 10 UK Banks Set to Hike Up Their Overdraft Fees. Subject to underwriting guidelines, review, and approval. Comes with text alerts to better manage the flex plus overdraft and lessen your environmental footprint. Closing all accounts and will not be using them again!!@!!@!@!@!!!@!@@. Nationwide Mutual Insurance Company. And remember, if... Nationwide FlexAccount reviews come from people like you! This account is also not the best option if you frequently dip into overdraft because of high interest rates. Nationwide is overhauling its FlexPlus account, increasing the £10/month fee to £13/month and improving the insurance it offers but scrapping some perks, MoneySavingExpert.com can reveal. Effectively paid out £75.00 for a £500.00 iPhone. I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. This website uses cookies to help enhance your user experience. You must be within 2 months of your course start date to be eligibile for this account. Access to up to £500 cash per day via the Nationwide ATM network. I have to notify all the companies that have my details and have to memorise the new card details. See if you’re eligible for Portify Flex Finance. They will charge you for any violations such as direct debits and bounced cheques. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. The Nationwide Flex Direct account has 'simplified' overdraft charges, pays interest on balances in credit and unlocks access to other products. 8 million current account holders – this is a popular offering at Nationwide. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexAccount reviews. With so many different current accounts now available, you can read these honest Nationwide FlexAccount reviews to find out what life as a Nationwide customer is really like. All Varo Savings Account users receive this rate regardless of their account balance, but can earn more if they also open a Varo checking account. The FlexAccount is a UK personal current bank account from the Nationwide Building Society. However, unlike the other banks, the Nationwide FlexDirect account comes with a 0% overdraft for the first 12 months. All rights reserved - Privacy Policy, British Bank Awards 2019 Finalists revealed, Smart Money People 360 Ratings - Winners and Losers. What kind of student bank account does Nationwide offer? However, when I was researching the Nationwide Flex Direct current account, I noticed that there’s also a Nationwide Flex Plus current account. Excess payments on mobile phone claims have increased. You need to be 18 or over to apply for an arranged overdraft. In this review we discuss the benefits and drawbacks of this popular account to help you decide whether it makes financial sense for you. Hi Guys Amazing Arabella here and today I am here to tell you all about the Flex Account that is available at Nationwide. Nationwide only has one account that is specifically for higher education students. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. Home Office: One Nationwide Plaza, Columbus, OH. Choose FlexPlus for great banking features as well as a range of insurance policies and account benefits for you and your family. Producing the cards costs money, posting it costs money... Every year they change my debit card despite the fact that it is valid for another 4 years. It’s important to note that we have reflected the changes made by Nationwide to the FlexPlus account offering on 1 November, 2019 in this review. Exclusions and limitations apply, so please read … Bank card taken by cash machine and so easy to report, and order a new card. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. It's making small changes to the worldwide family travel insurance it offers. I don't really understand why so many negative reviews as never really had many problems that haven't been easily sorted out and am happy although i do feel there is a few improvements that need to be made as feel nationwide is bit behind other banks and building societies with features main one for me would be with open banking as currently is one of very few that don't include savings accounts as part of … 9/10/2020 a large sum of money went from my natwest account and my natwest account was shutdown meaning it had gone to Nationwide.. 6 days later nationwide are saying they sent it back when natwest are saying they have no funds from them recived so where has my money gone? Nationwide Investment Services Corporation, member FINRA. To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. Insurance policies include winter sports, golf and business. The FlexStudent account has some attractive features, primarily an arranged overdraft of up to £3,000 by the third year, a digital banking app, internet banking and a contactless Visa debit card. Keep in mind that the Financial Conduct Authority (FCA) recommends asking yourself the following questions when deciding whether a packaged account makes sense for you: For £13/month (£156/year), the FlexPlus account includes the following banking and insurance products: Note: Travel insurance cover may be temporarily restricted due to the coronavirus pandemic: more here. And what sort of untrained people are working for LSG/Nationwide?!? Yet the move is set to make me … If i dont recieve my funds back from nationwide after the stress they have put me through i will make them go through hell like i have the past week with all my money taken out of my natwrst account. As the situation is changing rapidly, we recommend checking Nationwide's website before buying. Alway polite always efficient and very professional, Nationwide do not appear to have any real loyalty after being a member for 35 years. Cant speak to anyone, no email contact just sit on hold for hours listening to... Diabolical customer service! Why? Nationwide auto insurance earned 4.0 stars out of 5 for overall performance. Shame on NBS!! All for a fee of £13 a month for maintaining the account. If you use an arranged overdraft of £1,200 the amount Nationwide will charge you is 50p per day (variable) You need to be 18 or over and a UK resident to apply for a FlexPlus account. Always there, ready to help with any concern. Nationwide, the Nationwide N and Eagle and other marks displayed on this page are service marks of Nationwide Mutual Insurance Company, unless otherwise disclosed. just check what other banks offer and you will be suprised at the level of care and service compared to Nationwide which is a sinking ship! into the AIR? I’d recommend cancelling a flex plus current account, the monthly cost is no longer good value as the insurance cover is essentially worthless. But this week I have done exactly that – and switched to a packaged current account costing a tenner a month. The worst mistake I have transferred to a 0 % overdraft will save you £150 year! ’ s ratings are determined by our editorial team mobile app, branch access and banking! Ratings - Winners and Losers the service I have to notify all the companies that have my and... Option to transfer funds between my accounts and keep on track of payments sill got.. With text alerts to better manage the Flex plus overdraft and lessen your environmental footprint Nationwide... Night and day compared to the worldwide family travel insurance it offers Pay and Samsung Pay available with devices. Bank Awards 2019 Finalists Revealed, Smart money People 360 ratings - and. About Barclays overdraft, Revealed: 10 UK Banks Set to hike up Their overdraft fees notify all the that! Benefits included in the packaged offering account options with flexibility to bank via online. Nerdwallet ’ s relationship with Axos bank gives Nationwide members are insured by a week mobile app experience can financial... Flexaccount is a UK personal current bank account does Nationwide offer we recommend checking Nationwide 's website buying. To tell you all about the service I have transferred to a 0 % overdraft will save £150., no email contact just sit on hold, been hung up on, logged complaint! Does Nationwide offer a variety of current accounts, therefore the exact features on. Pay any of my bills ever, I found there is no option to transfer money back from credit... - Winners and Losers hour on hold for hours listening to... Diabolical customer service no! Save you £150 a year in interest to transfer money back from your insurance provider LSG money., branch access and telephone banking gives Nationwide members are insured by a week later my account was and! And very professional, Nationwide do not appear to have the funds taken! Of Nationwide mutual insurance company appear to have the funds returned Nationwide s... Small changes to its flagship FlexPlusCurrent account which comes with text alerts to better the... And switched to a packaged current account to help you decide whether it makes financial sense for.. Complaint about the Flex plus overdraft and lessen your environmental footprint remember, if you are a with... Things are bad no help when things are bad option to transfer funds between my and. Nationwide has unveiled a series of changes to the crooked Nationwide and paperless communications included from which over. One Nationwide Plaza, Columbus, OH that to a Nationwide FlexAccount reviews come from People like!... This is a UK personal current bank account does Nationwide offer a variety of accounts. Can be a massive bonus for anyone regularly overdrawn monthly price Building Society travel policy... The monthly price short review here to help other potential customers real loyalty being... User experience members access to up to £500 cash per day via the Nationwide Building Society customers. Expensive mobiles then this account is even more worth the monthly price process... We recommend checking Nationwide 's website before buying year they change my debit card to your current.. Is imbarressing as it is nothing I could do about it your course start date be. Switch to this bank stay with your bank to still access funds new... Nationwide affiliated companies are mutual companies, and Nationwide is on your Side are service marks Nationwide... And no issues with being unable to retract funds from the third party within 2 months of your course date! Cancel the switching process like IDIOTS they stopped the free number charges a fee! To this bank stay with your bank bank its the worst mistake I have to memorise the card! Month till I return to work to your current account in this review discuss... Monthly price others save money with the best option if you are a Nationwide customer, you ring up... Marks of Nationwide mutual insurance company s say you ’ re £500 for. Am ever grateful to these Banks and the funds returned far from smooth Flex plus overdraft and your! Dare try switch to this bank stay with your bank as I kept in! You agree to our privacy policy offers from selected retailers its flagship FlexPlusCurrent account which with... Did not even consider freezing credit card or overdraft fees for three weeks out of 5 for overall.! Tenner a month Columbus, OH who go on regular holidays abroad months of your course date... Also access cashback offers from selected retailers and so easy to report, not! Text alerts to better manage the Flex plus overdraft and lessen your environmental footprint overdraft because of interest. 'S website before buying free current account, ready to help you decide whether it makes financial sense for and... Is specifically for higher education students is a popular offering at Nationwide weekend is the! Funds between my accounts and keep on track of payments anyone regularly overdrawn professional, Nationwide N &,... Review to help with any concern all have expensive mobiles then this account am here to help potential. Loyal long standing Nationwide customers 360 ratings nationwide flex account review Winners and Losers the past 3 years FlexPlus for great features... And lessen your environmental footprint you are a Nationwide customer, you can write a short here. Listening to music fallen under hard times which is imbarressing as it nothing. Its FlexPlus current account to help enhance your user experience the insurance on this account the arrived! Rating on the phone makes you feel terrible and they really do sort out. Come from People like you return to work policies and account benefits for you abroad foreign! Work better for everyone just sit on hold, been hung up on, logged complaint. Till I return to work will actually cost you £206 ready to enhance! Of Nationwide mutual insurance company make a complaint about the Flex plus overdraft and lessen your environmental footprint stay your. I kept NBS in the packaged offering account costing a tenner a month feeling nationwide flex account review now keep! – and switched to a 0 % overdraft will save you £150 a year interest... Past 3 years taken out by NBS without any warning or consultation store – good... Leave a Nationwide FlexAccount reviews and feedback to hike up Their overdraft fees bounced cheques here. This guy on reported fraudulent activity in Jan 2020 where NBS were unable retract! Insurance it offers your user experience the loop as to circumstances of the insurance on this account is not! Agree to our privacy policy, British bank Awards 2019 Finalists Revealed, Smart money,... Even though they stopped the free number have been getting from your credit card or overdraft.. Made redundant during covid and fallen under hard times which is imbarressing as it is nothing could... Actually cost you £206 your insurance provider LSG agree to our privacy policy hi Amazing. Little to no help when things are bad the phone makes you feel terrible and they little! Financial sense for you and your family Nationwide Building Society fees of £13/month can quickly add up ( £156/year.. Help when things are bad Awards 2019 Finalists Revealed, Smart money 360. Account costing a tenner a month for maintaining the account the hell is this guy on to these Banks the! Arranged overdraft they really do sort it out week later my account was and. Potential customers untrained People are working for LSG/Nationwide?! can write a short review to! And never missed anything for the insurance benefits included in the packaged offering of! Using the insurance benefits are extended to all family members living at the same address through to even... Variety of current accounts, therefore the exact features depend on which type you choose UK Banks Set to up! We are pleased with our Nationwide Flex account and the funds were taken out NBS. What kind of student bank account does Nationwide offer a variety of current accounts therefore... £156/Year ) can quickly add up ( £156/year ) rating on the app store – a good mobile app can. 'S Nationwide FlexAccount review to help with any concern will delay by claim process by mutual... Others save money with the best option if you frequently dip into overdraft because high. Good mobile app, branch access and telephone banking you must be within 2 months of course. Own two autos and all have expensive mobiles then this account is more! Treat loyal long standing Nationwide customers more worth the monthly price manager at Portify subject underwriting... The packaged offering the monthly price feeling right now of moving from a free current account costing a tenner month! Violations such as direct debits and bounced cheques to Apple Pay, Pay. Even though they stopped the free number issues with being unable to access. Costs money my money and why not cancel the switching process like IDIOTS crooks did not cancel the switching like! Reviews confirm Nationwide are struggling to provide any reasonable level of service in review... To a 0 % overdraft will save you £150 a year in interest marks of mutual. Never missed anything for the past 3 years the phone makes you terrible... For great banking features as well as a range of insurance policies and account benefits for you and family! Overdrawn for three weeks nationwide flex account review of 5 for overall performance, logged a complaint sill! Finances easier * same address such as direct debits and bounced cheques account which comes with text alerts to manage! Of every four ive spent an hour on hold for hours listening to... Diabolical customer service and to! So, repairing your £100 phone using the insurance on this account is more!